Angela Serrano
About
Detail
Head of Quality and Pro Management at Bunny Inc.
Colombia
Contact Angela regarding:
Full-time jobs
Starting at
USD3.5K/month
Timeline
Job
Education
Award
Résumé
Jobs
50% verified
Pro Management LeadVerified experienceBunny IncFeb 2016 - Current (8 years 3 months)Managing and supporting the full database of Pros that work for all our current and new categories. * Managing, growing and promoting via social media channels and email newsletters our Bunny Inc.'s community space. * Design new and modify existing processes to optimize the basis and functioning of the team to provide the best experience to all our Pros. * Provide stellar support to all our Pros to ensure a full understanding of our processes and to keep them engaged with our product. * Brainstorm and ideate new ways to retain our best Pros while keeping them engaged and motivated to use our product. * Brainstorm and gather feedback from our users to come up with improvements and new features for our platform. * Host online events- Production ManagerVerified experienceBunny IncSep 2015 - Apr 2016 (8 months)Provide an outstanding customer experience to our tier 1 and 2 clients to successfully fulfill their VoiceBunny and ArticleBunny projects. * Test the potential and sell our new content marketing automation solution to our ArticleBunny tier 1 clients. * Work hand in hand with our Pros to make sure all projects were delivered seamlessly. * Organize, manage and deliver big projects with special needs outside of our platform with our tier 1 clients to make sure all deadlines and payment dates were met. * Create and optimize several processes for the production management team using my experience in voice acting and phone call support.
- Junior Production ManagerVerified experienceBunny IncMar 2015 - Sep 2015 (7 months)Provide an excellent customer experience to our tier 3 and 4 clients to successfully fulfill their VoiceBunny and ArticleBunny projects. * Proactively find solutions and troubleshooting for projects with special needs. * Work hand in hand with our Pros to make sure all projects were delivered seamlessly.
- BEnglish InstructorBerlitz CorporationJan 2015 - Mar 2015 (3 months)in Colombia * Teach different English levels varying from A1 to C1 to adults using the Berlitz methodology. * Teach different English levels from A1 to B1 to childrens from 4 to 13 years of age using the Berlitz methodology.
- CCommercial Support AnalystVerified experienceClickdeliveryMay 2014 - Sep 2014 (5 months)Input the menus for the different categories within the Clickdelivery umbrella (Buenos Aires Delivery, DomiciliosBogotá, DomiciliosCali, DomiciliosMedellín, Lima Delivery) WORK
- Class assistantUniversidad de los AndesJan 2013 - Jul 2013 (7 months)Class assistant for the class "Videogames: Technology, Design and Culture" Responsibilities: * Review and grade all the quizzes and assignments assigned by the professor. * Provide assistance to all the students of the class in regards to assignments, quizzes, and content of the class.
- Customer Service AgentSitel S.AJan 2011 - Feb 2012 (1 year 2 months)* Provide customer support and troubleshooting for the Sprint Campaign. * Provide support and assistance on floor to waves of +20 new trainees * Back up coach responsible of reviewing team metrics and reporting them to the floor leader
- RFreelance English - Spanish TranslatorRDI2008 - Current (16 years 4 months)Translate technical documents about work safety, environmental engineering and mechanical engineering from English to Spanish.
Education
100% verified
- BVocal Production CourseVerified experienceBerklee Online School of MusicMay 2017 - Sep 2017 (5 months)Vocal Production course aimed to focus my audio production degree towards vocals specifically.
- Music with an Emphasis in Audio ProductionVerified experienceUniversidad de los AndesAug 2009 - Mar 2014 (4 years 8 months)
Awards
100% verified
- CWinner - Singing Category of K-Pop Latin AmericaVerified experienceCentro Cultural Coreano en ArgentinaAug 2014- Lead Singer, Arranger and Producer.