Guest Experience Lead & Online Portfolio Curator
Oasis Collections
Sep 2015 - Apr 2017 (1 year 8 months)
Colombia
-Managed the experience of all guests prior, during and after their stays
-Responsable for maintaining the high standards of the company when communicating with clients and organizing bookings with property owners
-Was the first point of contact for guests and property owners if and when an issue arose
-Managed our online property portfolio where I created an appealing display of our newest
properties with my own photographs and descriptions (in English and Spanish) in order to attract premium clients from around the world and to generate sales leads
-Performed the complete analysis of all competitors in Bogotá in order to identify our
growth opportunities
-Executed the weekly report on the company's performance in Bogotá w