Melissa Gaviria
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Melissa Gaviria

Melissa Gaviria  Verified by 6 people. Click for details.

About

Detail

Coaching, UX Design and Customer Success
Bogota D.C., Colombia

Timeline

Job
Education
Project

Résumé

Jobs 25% verified
  • HubSpot
    Associate Customer Success Manager
    Remote experience
    HubSpot
    May 2021 - Current (3 years)
  • F
    Freelance Essence Coach
    Remote experience
    Sep 2019 - Current (4 years 8 months)
  • BackStartup
    Customer Happiness Manager
    Remote experience
    BackStartup
    May 2019 - Nov 2019 (7 months)
  • Voice123
    UX Tester and Researcher
    Verified experience
    Voice123
    Apr 2017 - Jan 2019 (1 year 10 months)
    Product and Communications Designer, at Uniandes March 2015 In my current job, I perform tests and researches that validate the usability and Got my Bachelor's degree from Universidad de Los Andes, in Bogota, as a Designer desirability of our product and the features that are being redesigned by our Product focused on product innovation, with strong knowledge and application of Used team. I also have the goal of co-creating the testing framework for the Torre team. Centered Design, and different Design Methodologies, being technology and social I work with the Product and the Operations team, as a communication bridge innovation my preferred areas. between Voice123's users and our technology team.
  • Torre
    UX Researcher at Voice123
    Verified experience
    Torre
    Jan 2017 - Jan 2019 (2 years 1 month)
  • Torre
    UX/UI Designer at Torre
    Verified experience
    Torre
    Apr 2016 - Dec 2016 (9 months)
    UX and UI design for Torre's internal brands
  • Voice123
    Customer Success Agent
    Voice123
    Jun 2014 - Mar 2016 (1 year 10 months)
  • S
    Street Field Agent, at Mejía
    May 2014 - Jun 2014 (2 months)
    Even though I only worked here for two months, this was my first contact with technology and face to face customer support. It was an invaluable opportunity to VOLUNTEERING
  • Belcorp S.A
    Innovation Advisor
    Belcorp S.A
    Jan 2013 - May 2013 (5 months)
    a priority for our government.
  • H
    Goodwill Ambassador for Leprosy Elimination
    Human Rights of People Affected
    Jun 2012 - Apr 2013 (11 months)
    and Japan's Ambassador for the Communications Designer, at Gandour Consultores June 2012 to April 2013 Human Rights of People Affected by Leprosy, to the head office of Corsohansen, in Agua de Dios, Colombia. Communications designer at an economic development consulting group established in Bogota working with governmental institutions.
  • Colombia Crece
    Spanish Teacher
    Colombia Crece
    Jan 2012 - Jun 2013 (1 year 6 months)
Education 100% verified
  • Universidad de los Andes
    Communications and Product Design
    Verified experience
    Universidad de los Andes
    Jul 2009 - May 2015 (5 years 11 months)
Projects 0% verified
  • Voice123
    Voice123 Version 3.0
    Voice123
    Jan 2017 - Dec 2018 (2 years)